Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Can I return a product?
Yes, within 30 days of receiving it. Please contact us first via email.

2. How long does a refund take?
Refunds are issued within 7 business days once the return is processed.

3. Do you ship internationally?
Yes, we deliver across the EU and selected international destinations.

4. What if my order is damaged?
Send us photos and details within 7 days at louannebran88@outlook.com.

5. Can I cancel an order?
Orders may be canceled within 24 hours if they haven’t been shipped.

6. Are taxes and customs included?
All EU orders are duty-free. International customers may be subject to local customs fees.

7. How do I reach you?
Email: louannebran88@outlook.com
Phone: +36 705139386